Shipping policy

Shipping Policy

At Noema Society, each piece is thoughtfully made to order in our own studio. We work in small quantities and take a considered approach to every stage of the making process, allowing us to give each garment the time and attention it deserves.

Made to Order

As our pieces are made to order, please allow time for your order to be created before it is ready to ship. Estimated production times are anything between 8 to 12 working days and it may vary depending on the product.

Our production time is separate from the shipping time. Once your order has been completed and dispatched, you will receive a shipping confirmation email with tracking information where available.

If your order contains multiple made-to-order pieces, your order will generally be shipped together once all items are complete.

Shipping

Shipping rates and available delivery options will be calculated and displayed at checkout based on your destination.

Once your order has been dispatched, estimated delivery times will depend on the shipping service and destination selected at checkout.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by the carrier, customs processing, weather, or other circumstances outside of our control may occasionally occur.

International Orders

We are pleased to offer international shipping to select destinations.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless otherwise stated at checkout and are the responsibility of the recipient.

Customs processing may also affect delivery times.

Tracking Your Order

When tracking is available, you will receive your tracking details by email once your order has been shipped.

Please allow a short period of time for tracking information to become active after receiving your shipping confirmation.

Shipping Address

Please ensure that your shipping information is complete and accurate before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make the change before your order is dispatched, but we cannot guarantee that changes can be made once an order has entered the shipping process.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Damaged Packages

If your package arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible with your order information.

We will work with the shipping carrier to help investigate the issue and assist you wherever possible.

Questions about your order

Because every Noema Society piece is made individually, we appreciate your patience while your order is being created.

If you have any questions regarding the production or delivery of your order, please contact us through our customer service email or contact page.

Thank you for supporting thoughtfully made, small-scale design.